Terms & Conditions

Sophia Mya Cupcakes

Please read these Terms & Conditions carefully.  By accepting our quote you are agreeing to the following Terms & Conditions.

Deposits, Cancellations and Changes to quotes

A 50% deposit is required to confirm your booking within 5 days of accepted quotes.

Orders will not be commenced until a deposit has been paid.

Your date will be held at the time of your booking for 5 days only without a payment.

If a deposit has not been received within the 5-day time frame the booking may be cancelled and your date may be unavailable.

The balance must be paid in full no later than 1 week before your order is required.

Method of payment is via bank transfer.  Please note I do not have eftpos facilities and I do not accept cheques.

If a cancellation is made less than 1 week or less to the agreed completion date, you will forfeit your deposit.

If  we need to cancel your order due to unforeseen circumstances beyond my control, you will be refunded your deposit.

Should there be a change in design or flavor after the initial accepted quote, and deposit has been made, I reserve the right to amend the quote accordingly to reflect changes required where applicable.

Allergies

Sophia Mya Cupcakes will not be held responsible for any allergies.  My products contain or come in contact with eggs, dairy, wheat, tree nuts, soy, peanuts, fish, shellfish, crustacea, milk, sesame, and sulphites.  It is the customer’s responsibility to inform their guests of any risks.

Storage

Where cupcakes are covered in fondant, these should not be refrigerated as this may cause the fondant to run due to condensation unless stated.

Storage of these items should be in a dark, cool place out of direct sunlight and away from heat.

Cookies should not be refrigerated.  Keep in a dark, cool place out of direct sunlight and away from heat.

Edible Crystal Candy have a fragile shell.  Keep in a cool place out of direct sunlight and away from heat.

To get the most enjoyment out of your cupcakes if refrigeration is required, keep refrigerated until 30-60 minutes (depending on weather) before serving/eating.  Cupcakes are best consumed at room temperature.  Consume within 2 days of purchase.

Non-Guarantee

Sophia Mya Cupcakes cannot be held responsible for any damage to the cupcakes, crystals, cookies or other products once they are picked up by the customer or delivered and in the care of the customer or venue. Please ensure you have made room in the boot of your car or on the floor of the passenger side. Do not travel with sweets on car seats!

Photo Usage

Sophia Mya Cupcakes reserve the right to use any photos we take of your creation for media related activities such as but not limited to our website, Facebook, Instagram or advertising.

Your Consent

By placing your order you agree to the terms and conditions set out above.

Changes to our terms and conditions

Sophia Mya Cupcakes may change their terms and conditions at any time which become effective once published on our website.  It is the customers responsibility to read our terms and conditions before ordering and review our terms and conditions periodically to be aware of any changes.